Frequently asked questions.
Answers to common questions about automated transport pricing, indicative freight rates and using the Kargofox platform.
What is Kargofox?
Kargofox is a platform built by the TBX Sp. z o.o. team for fast, precise transport quotes. It automates the pricing process and streamlines communication between shippers and carriers.
How does the automated quote work?
Our algorithm analyses thousands of past shipments and compares them with the current request's parameters. From that it generates an indicative price that helps you quickly estimate the freight value without having to poll the market.
Do the rates account for seasonality and current market conditions?
Yes. When calculating the indicative quote, the system factors in current market trends, seasonality, demand for specific vehicle types and historical data, so the rate reflects present conditions.
Why do you give an indicative price rather than a final one?
The transport market is dynamic and the final quote depends on many factors: driver availability, seasonality, vehicle type and route. The automated quotation gives you a reference point, while the final price is confirmed by the carrier.
Can the indicative price differ from the final price?
The system generates an indicative price from historical data and order parameters. The final rate is set by the carrier and confirmed when the order is accepted. The indicative quote helps you quickly assess transport cost but does not replace a final offer.
My quote returned a 'to be quoted' message — what does that mean?
The 'to be quoted' message means we don't have enough data for that lane to present a freight value. To get an estimate, use the ASK ABOUT A VEHICLE option and the quote will be prepared manually by the TBX Sp. z o.o. team.
How are vehicles classified?
In Kargofox, vehicles fall into four categories: VAN, small SOLO (box truck), large SOLO, and TRACTOR WITH SEMI-TRAILER. Each category is further split into standard and temperature-controlled transport, so quotes better match the request. Currently quotes are available only for the TRACTOR WITH SEMI-TRAILER. Our team is continually working to add more vehicle categories to the pricing.
Does the system account for current vehicle availability?
Our team is currently working on this feature. For now, information about available vehicles can be obtained by contacting TBX Sp. z o.o.
Is using the platform free?
Using the platform is free; its purpose is to automate the quoting process. It is aimed at trading companies, shippers and sales teams who need fast rate calculations before making a purchasing decision.
Can I register as a carrier?
The platform is aimed at cargo owners and companies that order transport. The administrator grants portal access only to companies whose registration data shows they are NOT carriers. That doesn't mean you can't join our community — if you are a carrier, contact TBX Sp. z o.o.; we are working on a separate platform designed specifically for carriers.
Can I order temperature-controlled transport?
Yes. The platform handles orders that require maintaining a specific temperature. When you get a price result for a temperature-controlled vehicle category, just use the ASK ABOUT A VEHICLE option. Your request is sent to TBX Sp. z o.o. and a team member will contact you.
How quickly will I get an indicative price?
The indicative quote appears immediately after you enter the basic order details. The system analyses the route parameters and compares them with historical data and current trends, so you get a result in seconds. Sometimes we have insufficient information for an automatic quote — in that case, choosing the ASK ABOUT A VEHICLE option gets you a manually prepared quote.
What data do I need to provide to get a quote?
Just the pickup and delivery locations and the vehicle type per the Kargofox classification, along with any add-ons. The system also lets you specify cargo details. The more data you provide, the easier it is for us to match a vehicle, should you want to use that option.
Can I track the status of my shipment?
This is a feature we are working on. Registered companies will get additional ways to monitor the order fulfilment process.
Can I download my order history?
Yes — this feature is available only to logged-in users. The user panel has a section with the history of all orders. You can browse and filter it, and download it in a format suitable for further analysis.
How do I contact technical support?
You'll find technical support in the user panel. We respond quickly — because we don't like waiting when something's broken either.